The Vendor Account Manager’s responsibilities include developing long-term relationships with a portfolio of vendors and connecting with key stakeholders. This role liaises and bridges the gap between our vendors and cross-functional internal teams to ensure the timely and successful delivery of all our operational and marketing initiatives.
Every day is different. Daily responsibilities involve updating status reports for vendors/squads, collating feedback from stakeholders and relaying those changes to the agencies, maintaining and growing vendor relationships, and managing squad expectations — for example, keeping them realistic about timelines for vendor delivery. A typical day might start with a vendor meeting to discuss a potential project, next up a brainstorming session to add additional assets outside an ambassadors’ current contract. The Vendor Relationship Manager will also schedule regular vendor reviews to check up on the current performance for both sides, write up their findings and then share their expert recommendations.
Responsibilities include (but are not limited to):
· Managing and developinglong-term relationships with a portfolio of vendors, partners and contractors
· Responsible for deliveringexceptional client service (internally and externally)
· Vendor and freelancerresourcing strategies
· Developing a trusted advisorrelationship with key stakeholders
· Lead intake meetings
· Onboard new vendors and partnersand report on vendor performance
· Build briefs, business cases,monthly reports and other key operational documents as required
· Assist in the development andsupport the strategic plans for delivery and execution
· Report on status of weekly/monthly/quarterly initiatives to internal and external stakeholders
· Help forecast and track key performance metrics
· Identify new opportunities to add value to the team’s key marketing efforts
· Liaise between the external vendors and internal teams
· Bachelor's Degree inappropriate field of study or equivalent work experience
· 5+ years of marketing experience with agency background desirable
· Proven understanding of commercials, marketing contracts, account management or other relevant experience
· Understanding of website development, marketing, measurement and analytics, content management and digital marketing a plus
· Demonstrated ability to communicate, present and influence credibly and effectively at all levels ofthe organization, including executive and C-level
· Proven ability to manage multiple projects at a time while paying strict attention to detail andadhering to deadlines
· Excellent listening, negotiation and presentation skills
· Excellent communications skills – both written and verbal
· Self-motivated and able to thrive in a results-driven environment
· Natural relationship builder with integrity, reliability and professionalism
· Ability to prioritize among competing tasks
· Critical thinking and problem-solving skills
· Excellent time and project management skills. You're always looking to improve inefficient processes
· Team player - lead and direct the work of others
